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Address
Lufaura Organics (OPC) Pvt Ltd
BD-490,BD Block,Saltlake Kolkata-700064
SHIPPING POLICY
How to initiate an order?
We ship all over India only.
For delivery of products in India order from Lufaura.com (Domestic), This policy is for Indian geo location only.
Will there be any shipping fees applied to my order?
Shipping is free for all prepaid orders.
Rs. 60/- extra charges for all Cash on delivery orders. The amount is nonrefundable.
How is the delivery process conducted?
Once our system processes your order, each product is thoroughly inspected to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partners. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How can I inquire about the status of my order?
Please tap on the “My Orders” section under the main menu of App/Website to check your order status. Or ask us at Help Desk
What is the implication of my order being shipped in multiple shipments?
Don’t worry! This is a completely normal situation. We make products made to order. If there are multiple products, we ship a product as and when it gets processed, not waiting for the whole consignment to be processed. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
What is the approximate delivery timeframe?
Estimated dispatch time of each product is written under the Shipping and Returns tab on the respective product page. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is handling your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse. Product may reach within 5-6days from order date to customer.